Thinking of calling customer service? Think again.

check this...

"While we have worked to resolve your issues and questions to the best of our ability, the number of inquiries you have made to us during this time had led us to determine that we are unable to meet your current wireless needs," the letters said.

The customers were told their service agreements were being terminated, they wouldn't owe anything on their final bill, and the company would waive early termination fees. They also were told to switch to another wireless provider by July 30 if they want to keep their phone number.

In debate on the Internet, Sprint's move has attracted criticism that the company is penalizing consumers for trying to get what they paid for, or that the frequent calls are more a reflection of poor customer service by Sprint itself.

what would you have to do to get your cell phone provider so pissed off that they'd drop you...?

Singleton said the targeted subscribers each made an average of 40 to 50 calls a month to customer service. She wouldn't say how that compared with the overall number of calls logged by the customer service department in a given month.

[Sprint spokeswoman Roni Singleton] said the review also found that the subscribers often were calling about the same problems over and over after Sprint officials felt they had resolved the issue. She said some callers were repeatedly asking for information from other customers' accounts, which customer service workers aren't allowed to divulge.

"If the average person is calling less than once per month and these people are calling 40 or 50 times more, that takes away from customer service," Singleton said. "Our priority is to improve the customer experience."

i'll concede that 40-50 is excessive... personally, i can't imagine sitting around, holding the phone, waiting in queue for a customer service representative to finally answer... with 40-50 calls a month, that would mean spending virtually all your time on the phone either holding or talking... but, still... being told to go take a hike by your cell phone company has got to be a real kick in the pants...

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